Your personal information belongs to you. This Privacy Policy explains exactly what data bet349 collects when you use the platform, how it is used, who it may be shared with and what rights you have over your own information.
Privacy is not just legal compliance for bet349 — it is part of how the platform is built. Here are the core principles that govern how your data is handled.
bet349 only collects the personal data that is genuinely necessary to operate your account, process your deposits and withdrawals in PKR, and comply with standard identity verification requirements. We do not collect data for the sake of building profiles.
All data exchanged between your device and the bet349 platform is transmitted using industry-standard encryption. This applies to account logins, payment transactions through JazzCash, Easypaisa, Raast and bank transfer, and any identity documents you upload for verification.
bet349 does not sell, rent or trade your personal data to third-party advertisers, data brokers or marketing companies. Your information is used to run your account and process your transactions — nothing more.
Payment details for JazzCash, Easypaisa and bank accounts are processed through the respective payment providers' secure infrastructure. bet349 does not store full card or wallet credentials on its own servers. Only the minimum reference data needed to process withdrawals is retained.
Access to player account data within the bet349 team is restricted on a need-to-know basis. Customer support agents can see what is needed to resolve your issue, but full data access is limited to authorised team members with specific operational requirements.
You can request deletion of your personal data at any time by contacting support. Where data is subject to a legal retention requirement — such as transaction records required for anti-money-laundering compliance — we will explain what must be retained and for how long before deletion is completed.
Summary: This Privacy Policy explains how bet349 collects, uses, stores and protects the personal information of players using the platform. By registering an account, you acknowledge that you have read and understood this policy. If you have questions, our support team is available via live chat or email at any time.
bet349 ("we", "us", "our", "the Platform") takes the privacy of our players seriously. This Privacy Policy sets out how we handle the personal data of anyone who registers an account or uses the bet349 platform, including the website and mobile app.
When you create a bet349 account, you share certain personal information with us. This policy explains what that data is, why we need it, how long we keep it, who else might see it and what your rights are in relation to it. We have tried to write this in plain language — not legal jargon — because we think it is important that Pakistani players actually understand what happens with their data.
This policy applies to all personal data collected through the bet349 platform in connection with sports betting, casino games, slot games, bingo, promotions, the bet349 mobile app and customer support interactions.
The categories of personal data bet349 collects are limited to what is genuinely necessary to operate your account and provide the platform's services. We collect the following:
| Data Category | Specific Examples | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, CNIC or passport number | At registration and during KYC verification |
| Contact Details | Email address, phone number | At registration |
| Payment References | JazzCash or Easypaisa mobile number, bank account/IBAN reference | When you add a payment method |
| Transaction Records | Deposit amounts, withdrawal requests, bet history, game session data | Automatically during platform use |
| Technical Data | IP address, device type, browser/app version, session times | Automatically during platform use |
| Communication Records | Live chat transcripts, email correspondence with support | When you contact support |
We do not collect sensitive personal data such as biometric information, health records or political or religious affiliations. The identity documents you submit for verification (such as a CNIC) are used only for the purpose of confirming your identity and age.
The data bet349 collects is used for the following purposes:
Marketing emails: If you have opted in to marketing communications, bet349 may send promotional emails about new games, upcoming PSL and cricket betting markets, bonus offers and platform updates. You can opt out at any time by contacting support or following the unsubscribe instructions in any marketing email.
bet349 processes all payments in PKR. The platform supports JazzCash, Easypaisa, Raast and standard bank transfer. Here is how payment data is handled:
Important: Never share your JazzCash PIN, Easypaisa password or banking credentials with anyone, including bet349 support agents. Our support team will never ask for these details.
bet349 is required to verify the identity of players before processing withdrawals and in response to certain account activity. This is standard practice for online platforms handling financial transactions and is referred to as Know Your Customer (KYC) verification.
The verification process typically requires:
Identity documents submitted to bet349 are:
Completing verification in advance of your first withdrawal is recommended. Accounts that have not completed KYC when a withdrawal is requested will have the payment held until verification is complete.
The bet349 platform uses cookies and similar tracking technologies to provide and improve the platform experience. Cookies are small data files stored on your device when you visit a website or use an app.
The types of cookies used by bet349 include:
Most web browsers allow you to control or delete cookies through browser settings. Disabling essential cookies will affect your ability to use the bet349 platform normally. Disabling analytics cookies will not affect your ability to use the platform but will mean your usage is not included in aggregate analytics data.
bet349 does not sell your personal data. We may share data with third parties only in the following limited circumstances:
In all third-party sharing arrangements, bet349 limits the data shared to the minimum necessary for the specific purpose. We do not share your data for third-party marketing purposes.
bet349 retains personal data for as long as is necessary for the purposes described in this policy. The main retention periods are:
When data is no longer required and the retention period has expired, it is deleted or anonymised so that it can no longer be attributed to you as an individual.
bet349 employs a range of technical and organisational measures to protect your personal data from unauthorised access, loss, disclosure or misuse. These include:
While bet349 takes reasonable precautions to secure your data, no online platform can guarantee absolute security against all possible threats. Players are also responsible for keeping their own account credentials secure. If you suspect your account has been accessed without your authorisation, contact support immediately.
As a bet349 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support via live chat or email at [email protected]:
You have the right to request a copy of the personal data bet349 holds about you. We will provide this within a reasonable timeframe upon verification of your identity.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the specific correction required.
You can request deletion of your personal data. Where data is subject to a legal retention requirement, we will explain what must be kept and for how long. We will delete everything that is not legally required to be retained.
You have the right to request that we restrict our processing of your data in certain circumstances, such as while a correction request is being reviewed.
If you have previously opted in to marketing communications, you can withdraw that consent at any time. We will stop sending marketing communications promptly upon your request.
Where technically feasible, you can request a copy of your personal data in a commonly used, machine-readable format for transfer to another service.
bet349 is strictly an adult platform. The minimum age for registration is 18 years. We do not knowingly collect personal data from anyone under the age of 18.
Age verification is a mandatory part of the account registration and KYC process. If bet349 becomes aware that an account belongs to a person under 18, the account will be immediately suspended, any associated balance frozen and the matter investigated. Any personal data collected in connection with an underage account will be deleted following the investigation.
If you believe a minor is using the bet349 platform, please contact support immediately at [email protected].
bet349 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable regulations or improvements to our data practices. When updates are made, the date at the top of this page will be revised accordingly.
For significant changes to how we use your data, bet349 will notify registered players via email or an in-account notification where possible. Continued use of the platform following an update to this policy constitutes your acceptance of the revised terms.
We recommend reviewing this policy periodically. If you have any questions about a specific change, our support team is happy to clarify.
If you have questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how your personal data has been handled, you can reach the bet349 team through the following channels:
When contacting us about a data request, please use the email address registered to your bet349 account so we can verify your identity before processing the request. We aim to respond to all data-related queries within a reasonable timeframe.
For general platform queries, the FAQ page covers the most common account and payment questions and may answer your query more quickly.
Related policies: This Privacy Policy should be read alongside bet349's Terms and Conditions and Responsible Gaming page, which together set out the full framework for how your bet349 account operates.